Zuora is a SaaS company and the world’s foremost evangelist of the Subscription Economy®. Zuora’s leading subscription relationship management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Zuora serves more than 800 companies around the world in every industry. The Subscription Economy Index (SEI) demonstrates that SEI companies are growing revenues approximately nine times faster than the S&P 500. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney and Tokyo.
We are looking for an Application Support Engineer to join our Customer Support Services & Community Team, recipient of four Stevie Awards which recognize the accomplishments and contributions of companies and business people worldwide:
2016 Silver Stevie Award for Innovation in Customer Service Management, Planning & Practice - Computer Industries 2015 Bronze Stevie Award for Customer Service Department of the Year – Computer Software - 100 or More Employees 2015 Silver Stevie Award for Female Executive of the Year in Computer Software 2014 Gold Stevie Award for Customer Service Department of the Year – Computer Software - 100 or More Employees
The Application Support Engineer is tasked with providing front-line support and solutions to issues reported by customers for Zuora products. Our ideal candidate possesses a strong technical background, is a detailed documenter and a masterful troubleshooter. In today’s ever-changing social landscape, we need someone who’s up-to-date on the latest and greatest web tools and platforms, able to troubleshoot basic software applications, and is an excellent communicator via email or over the phone.
Our vision is simple, to provide all customers just-in-time solutions empowering them to operate and grow their subscriptions business.
You will be challenged on a daily basis to understand our customers’ use cases and provide the best solutions - the learning will never stop!
We offer continuous career development and knowledge training.
Our management team grows and motivates individuals through coaching and mentoring, creating a rewarding and challenging work atmosphere.
Come join our subscription revolution!
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