Customer Success (m/f)

Solv Health is a Series A consumer health startup that is bringing convenience, control, and delight to the complex world of health care. We pride ourselves on eliminating the confusion and frustration of “where, when, and how much” for the millions of people seeking same-day care. For our clients, convenient care clinics and doctor’s offices, our backend software transforms the patient experience end-to-end.

As an early member of our high growth team, you will play a key role in understanding the needs of our users and setting them up for success using Solv! You've ideally spent some time in healthcare and already know or can quickly learn the ins and outs of our delivery system. By making our implementation process flawless, you'll not only delight our customers but will play a key role in creating a better patient experience. You will work directly with our Head of Operations & Customer Success.

Your responsibilities:

• Help us grow and scale our supply side. We’re going deep on existing markets and entering new ones rapidly. We need someone stellar to make our rollout with convenient care clinics and doctor’s offices a huge success.
• Act as the “voice of the customer”. Work cross-functionally with our sales, product, and engineering teams to ensure that what we deliver meets and exceeds the needs of our clients.
• Bring energy and out-of-the-box thinking to solving our customer’s needs and problems; you’ll be one of their first points of contact when they have issues or suggestions.
• Take the lead in creating processes and systems from scratch to ensure we're that we're building the right internal tools and that our customers love using our product from day one.
• Leverage our data to understand the "why" behind our product utilization
• Work directly with our management team on various large enterprise and data projects.

Great candidates will have:

• A natural knack for organization and prioritization; an ability to triage tasks with confidence
• Self-starter nature, with an ability to stay ahead of and solve our customer’s needs
• Sense of ownership in creating the highest quality output
• Exceptional language skills for clear communication with customers; excited to pick up the phone to understand the nuances of their feedback
• Demonstration of creativity around problem solving
• Ability to pick up new skills quickly and comfort in adopting technology platforms
• An interest in using data to answer questions about our customers
• A desire to understand the ins and outs of our product
• Experience working in healthcare or health tech
• Proven track record in a similar operations or implementation role
• Bachelor’s degree, with 2-3 years of experience

This role is based out of downtown San Francisco, includes benefits, and is conveniently located near public transportation.

To apply

If you’re interested in joining our growing team, we'd love to chat. Please connect with us by filling out the job application for this posting and including your resume.

About Solv Health

Solv’s technology platform makes it easy to book a same day urgent care appointment and skip the wait. By eliminating the confusion and frustration of “how, if, where, when, and how much”, we help get people healthy.

For providers, Solv’s backend software improves the patient experience for doctor’s offices and convenient care clinic end-to-end: managing reservations, streamlining operations and reducing wait time as well as improving ratings and service via online reviews from patients.

Solv Health is an equal opportunity employer. We consider all qualified applicants for employment without regard for race, color, religion, sex, gender identity, national origin, age, physical or mental disability, or any other basis protected by local, state, or federal laws.