When you travel with Sonder, you get an authentic local experience plus the comforts of hotel hospitality. Sonders are located in one-of-a-kind, explorable neighborhoods, and each home is equipped with a Neighborhood Guide full of local wisdom about the best places to eat, drink, shop, and relax in the area. Though Sonders come in all shapes and sizes, inside each one you’ll find the same consistent standard of quality: crisp linens, professional cleaning, high-speed Wi-Fi, and 24/7 concierge service. It’s travel made tranquil.

We’re looking for customer-focused problem solvers to join our customer service team and help us field reservations requests, troubleshoot guest issues, and take our guest experience to the next level.

With guest requests coming in at all hours, our Guest Experience Specialists are responsible for speaking directly with guests and working closely with our city teams to deliver on our brand promise and ensure the needs of our guests are met.

If you are hard working, empathetic, solutions oriented, and ready to jump into the startup world then this is the job for you.

AT SONDER YOU WILL

  • Be the first point of contact for all our guests via phone, email and chat
  • Learn the ins and outs of our travel business so you can handle any questions guests have
  • Own the reservations process from start to finish
  • Respond to, troubleshoot, and resolve guest issues in a timely and positive manner
  • Coordinate with our city teams to resolve issues on the ground and provide ongoing updates to guests

EXPERIENCE AND SKILLS

  • 2+ years of post secondary education
  • 2+ years of customer facing experience (Retail, Contact Center, Food Service Industry, etc.)
  • Ability to adapt in a rapid growth environment
  • Strong problem solving skills
  • Personable and love speaking with others via phone, email, and chat
  • Strong computer literacy skills
  • Sense of Humor
  • Reliable mode of transportation



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