Head of Customer Care

Head of Customer Care

(m/w/d) -


Startup Enter
Job Titel Head of Customer Care (m/w/d)
Department Customer Care And Support
Typ
Position Experienced
Ort / Land Berlin / Deutschland
Remote Onsite
Kompensation
Equity
Beginn
Kontaktperson
Bewerben / Infos Mehr Infos / Bewerben
Kontakt per E-Mail


For a better future.

Our mission is to decarbonize homes by making home retrofits easy and accessible for everyone! We've raised 20 Mio. € from top-tier investors like COATUE & Target Global to make a carbon neutral home reality. Enter allows homeowners to make the best decision regarding the energy efficiency of their homes.

Build the future with Enter.

Your mission

- Develop, implement and drive a comprehensive customer success strategy
- Structure and analyze customer’s feedback to identify areas of improvement
- Scale our CS activities by implementing the right tools and processes
- Initiate cross functional projects to improve customer experience and retention
- Developing KPI reports with the BI team and keep an eye on the entire process
- Working closely with the management and founder team

Your profile

- Degree from a top university
- Several years of work experience (top tier statup)
- Relentless approach to solving problems
- Comfortable learning quickly and iterating
- Ability to work well individually or in a team
- Fluent German speaker

Why us?

Benefits

- Competitive salary and a stock options
- Many paths for career development and personal growth
- 1:1 Coachings & Workshops
- Budget for continuing education
- Work with top talent and benefit from limitless learning opportunities
- Fully expensed tech set-up to match your needs

Culture & Values

We rely on open and transparent communication and work with an exchange on eye level and in short decision-making processes. Passion, action, optimistic mind-set, and transparency are the core values that drive us every day.


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